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עמוד:20
Booklet Page 31 : Press 1 for ... First Listening Listen to two telephone calls . Which is probably true , or typical , of each of the calls ? Second Listening Listen to the telephone calls again . Complete the paragraph by choosing the correct word ( s ) in each pair . In the , f irst / second call , the caller receives only a recorded message . In thef irst / second call , the caller speaks with a representative from the Department of Motor Vehicles . The representative isfriendly / unfriendlyandformal / informal in the way she talks . The representative makes / does not make a helpful suggestion large . From the conversation , one can cities reach the conclusion ^^^^ all / not all organizations in are bureaucratic . 6
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